Modern Nomads Group (“Mono”, “Mono Apartments”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
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This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, make an accommodation enquiry or booking, stay at a property managed by us, communicate with us, or otherwise use our services.
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By using our website or services, you acknowledge the practices described in this Privacy Policy.

The personal information we collect depends on how you interact with Mono and the services you use.
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We may collect information including:
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Personal and Contact Information
- Full name
- Email address
- Phone number
- Residential or billing address
- Country of residence
- Other contact details you provide to us

Booking and Stay Information
- Property and accommodation preferences
- Check-in and check-out dates
- Number of guests
- Guest names and details
- Booking history
- Special requests or requirements
- Communications relating to your booking or stay

Identification and Verification Information
Where reasonably required for a booking, property access, security, fraud prevention, or legal compliance, we may request identification or verification information.
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This may include government-issued identification or other information necessary to verify the identity of a guest.
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Payment and Transaction Information
When you make a booking or payment, payment and transaction information may be collected and processed by our authorised booking and payment service providers.
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Mono may receive transaction-related information such as payment status, transaction references, amounts paid, refunds and other information necessary to administer your booking.
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We do not necessarily store complete payment card details ourselves.
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Website and Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website or source
- Time and date of visits
- Website interactions
- Approximate geographic information
- Cookies and similar technologies

We may collect this information through our website platform, analytics services and other technologies.

We may collect personal information directly from you when you:
- Make a booking
- Submit an accommodation or long-stay enquiry
- Contact us by email, phone, website form or another communication channel
- Stay at one of our properties
- Request customer support
- Provide feedback or reviews
- Subscribe to communications
- Interact with our website

We may also receive information from third parties involved in providing our services, including booking platforms, property partners, service providers and technology platforms.
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Our website and booking operations currently use third-party platforms including Hostaway, Webflow and Google Analytics.

We may use your personal information to:

- Process and manage accommodation bookings
- Respond to accommodation and long-stay enquiries
- Communicate with you before, during and after your stay
- Provide check-in, check-out and property access information
- Process payments, deposits, refunds and other transactions
- Provide customer support
- Manage guest requests and resolve issues
- Verify guest identity where required
- Maintain the security of our properties, guests and systems
- Prevent fraud, misuse or unauthorised activity
- Improve our website, properties, services and guest experience
- Analyse website traffic and user behaviour
- Maintain internal business and operational records
- Communicate important service or booking information
- Send marketing communications where permitted by law or where you have provided consent
- Comply with our legal and regulatory obligations
- Establish, exercise or defend legal claims

We will only use personal information for purposes reasonably connected with our business and services, or as otherwise permitted or required by law.

Mono uses third-party technology platforms to support its accommodation and property management operations.
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This includes Hostaway, which may be used to manage reservations, guest information, property information, communications and related operational activities.
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When you make a booking or interact with our accommodation services, some of your information may therefore be processed through Hostaway or other authorised service providers involved in delivering your booking.
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Those providers may process information in accordance with their own privacy policies and contractual obligations.

Our website may use third-party technology services including Webflow for website hosting and functionality.
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We also use Google Analytics to help us understand how visitors use our website.
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Google Analytics may collect information such as your device, browser, approximate location, pages viewed, interactions with the website and how you arrived at our website.
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This information helps us understand website performance and improve our digital experience.
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Where required, cookies or similar tracking technologies will only be used with appropriate consent.

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve our services.
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Cookies are small data files stored on your device when you visit a website.
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We may use cookies for purposes including:
- Essential website functionality
- Website performance
- Analytics
- Understanding visitor behaviour
- Remembering preferences
- Improving website content and user experience

Third-party services used on our website, including Google Analytics and Webflow, may also place or access cookies in accordance with their respective policies.
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You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the website.

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.
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These parties may include:
- Property owners or accommodation partners
- Property managers and operational staff
- Cleaning, maintenance and other property service providers
- Booking and property management platforms
- Payment processing providers
- Website hosting and technology providers
- Analytics providers
- IT and technical support providers
- Professional advisers such as accountants, lawyers and insurers
- Government authorities, regulators or law enforcement agencies where required by law

We only disclose information that is reasonably necessary for the relevant service or purpose.
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We do not sell your personal information.

Although Mono operates in Australia, some of the technology providers and service providers we use may operate or store information outside Australia.
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As a result, your personal information may be processed or stored in countries outside Australia.
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Where we disclose personal information to overseas service providers, we take reasonable steps appropriate to the circumstances to ensure that personal information is handled securely and consistently with applicable privacy requirements.
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The countries in which information may be processed can vary depending on the infrastructure and service providers used by Mono.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business records, resolving disputes and complying with legal, accounting and regulatory requirements.
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Retention periods may vary depending on the nature of the information and our legal or operational obligations.
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When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it.

We take reasonable administrative, technical and organisational measures to protect personal information against:
- Loss
- Misuse
- Unauthorised access
- Unauthorised disclosure
- Alteration
- Destruction

However, no method of transmitting or storing information electronically is completely secure.
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While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted through the internet or stored electronically.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
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To make a request, please contact us using the details provided below.
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We may need to verify your identity before processing your request.
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In some circumstances, applicable law may allow or require us to refuse access to certain information. If this occurs, we will explain the reason where appropriate and permitted.

Where permitted by law, we may send you communications about Mono's accommodation, services, offers or other information that may be relevant to you.
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You can opt out of marketing communications at any time by:
- Using the unsubscribe option provided in the communication; or
- Contacting us directly.
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Opting out of marketing communications will not prevent us from sending communications that are necessary to manage an existing booking, enquiry, transaction or stay.

Our website may contain links to third-party websites, booking platforms or other external services.
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Those websites and services operate independently from Mono and may have their own privacy policies and practices.
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We are not responsible for the privacy practices, security or content of third-party websites or services.
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We encourage you to review the privacy policies of third-party services before providing personal information to them.

Our services are not specifically directed toward children.
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Where personal information relating to a child is required as part of an accommodation booking, we expect that information to be provided by, or with the authorisation of, a parent, guardian or responsible adult.
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We do not knowingly collect personal information from children for marketing purposes.

If you have concerns about how Mono has handled your personal information, please contact us using the details below.
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We will review your concern and take reasonable steps to investigate and respond.
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If you are not satisfied with our response, you may have the right to make a complaint to the relevant Australian privacy regulator, including the Office of the Australian Information Commissioner (OAIC), where applicable.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations or legal requirements.
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The latest version will be published on our website and the “Last updated” date will be revised accordingly.
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We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related complaint, please contact:
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Modern Nomads
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Email
hello@monoapartments.com
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Address
Level 4, 152 Elizabeth Street
Melbourne VIC 3000
Australia